TypeFull Time

Title: Account Supervisor

Industry: PR/Communications and Healthcare

Location: Pittsburgh, PA (or other hub location)

Join an exciting, leading agency that understands that the lines of contemporary communications are merging and has decided to choose courage over comfort in every aspect of their work. As one of the most decorated PR groups in the United States, it is the perfect time to join this exceptional team.

The Account Supervisor (AS) is the day-to-day brand and client champion, demonstrating strong ownership of the brand keeping the focus on executional success. An AS manages his/her business including the supervision of the account team and lateral supervision of creative partners. An AS may have subordinate(s) for whom he/she is responsible.


Project Development

  • Masters tactical planning and implementation, including day-to-day management of timelines from start through release of each tactic
  • Creation and ownership of tactical briefs and estimates, with supervisor sign off
  • Ensures all creative and tactics developed support the brand and customer objectives
  • Continually seeks brand building opportunities/ways to overcome obstacles
  • Participates and organizes market research, including partial ownership of associated output and strategic findings
  • Participates in development of a strategic communications plan with alignment between issues, strategies, and tactics
  • Leads creative and account teams in the development of breakthrough creative to ensure high quality agency output, reflective of consistently superior creative product
  • Champions the creative product with creative partners
  • Provides appropriate supervision to his/her direct reports
  • Works with team to ensure all work is delivered on time and accurately

Client Relations

  • Maintains key client contact and ensures the client is kept apprised of the status of all jobs and ongoing progress
  • Attends client meetings/conventions/market research and handles timely follow-up
  • Ownership of daily and/or weekly client status reports
  • Creation and dissemination of client contact reports
  • Delivers recommendations for programs, big ideas, and incremental income, and seeks opportunities to continually strengthen quality of client relations
  • Acts as liaison between client and internal team, providing timely feedback between Agency and Client


  • Oversees daily financial health of all client work (estimates, jobs, fees, billing, client vendor trackers and other items) within the guidelines of the client’s budgets and Agency processes
  • Collaborates proactively with clients and internal team to manage per job financials against project briefs and timelines
  • Prepares forecasts with supervisor
  • Ensure per job revenue is recognized based on project assumptions and revenue forecasts
  • Ensures timeliness of client approvals, receipt of PO, transfers and write-offs as appropriate per client and agency processes
  • Proactively identifies opportunities to realize incremental income based on scope changes

Team Building/Leadership

  • Works with supervisor on strategic options, copy strategy, and creative innovation
  • Provides clear direction and establishes expectations for subordinates and cross-functional agency team
  • Delegates tasks to subordinates, cross-functional team members and/or superiors, as appropriate, while ensuring quality meets agency standards
  • Evaluates performance of account team members and makes developmental recommendations


  • Education: Bachelor’s degree in communications, liberal arts, business or marketing
  • Experience: Four to six years in account services at a healthcare communications/advertising agency, consulting firm or similar experience
  • Technical: Proficiency in Microsoft Office Suite applications

Qualified candidates are encouraged to apply by clicking the ‘Apply’ link.

For any further information on this opportunity, please email [email protected] in the strictest confidence.

Please note: due to the high volume of applicants, if you have not heard from Capstone Hill Search, you have unfortunately not been selected for this role. We may be in touch in the future with other opportunities more relevant to you.

Capstone Hill Search: Public & media relations, corporate & public affairs, digital, marketing communications, stakeholder, government & investor relations. Working across North America, UK & Europe, the Middle East, Asia, and Australasia.

New York – Chicago – Los Angeles – London – Sydney – Melbourne


Contact Person

Erin Mitchell


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