TypeFull Time

The Account Supervisor (AS) is the day-to-day brand and client champion, demonstrating strong ownership of the brand keeping the focus on executional success. An AS manages his/her business including the supervision of the account team and lateral supervision of creative partners. An AS may have subordinate(s) for whom he/she is responsible.

Project Development

  • Masters tactical planning and implementation, including day-to-day management of timelines from start through release of each tactic
  • Creation and ownership of tactical briefs and estimates, with supervisor sign off
  • Ensures all creative and tactics developed support the brand and customer objectives
  • Continually seeks brand building opportunities/ways to overcome obstacles
  • Participates and organizes market research, including partial ownership of associated output and strategic findings
  • Participates in development of a strategic communications plan with alignment between issues, strategies, and tactics
  • Leads creative and account teams in the development of breakthrough creative to ensure high quality agency output, reflective of consistently superior creative product
  • Champions the creative product with creative partners
  • Provides appropriate supervision to his/her direct reports
  • Works with team to ensure all work is delivered on time and accurately

Client Relations

  • Maintains key client contact and ensures the client is kept apprised of the status of all jobs and ongoing progress
  • Attends client meetings/conventions/market research and handles timely follow-up
  • Ownership of daily and/or weekly client status reports
  • Creation and dissemination of client contact reports
  • Delivers recommendations for programs, big ideas, and incremental income, and seeks opportunities to continually strengthen quality of client relations
  • Acts as liaison between client and internal team, providing timely feedback between Agency and Client


  • Oversees daily financial health of all client work (estimates, jobs, fees, billing, client vendor trackers and other items) within the guidelines of the client’s budgets and Agency processes
  • Collaborates proactively with clients and internal team to manage per job financials against project briefs and timelines
  • Prepares forecasts with supervisor
  • Ensure per job revenue is recognized based on project assumptions and revenue forecasts
  • Ensures timeliness of client approvals, receipt of PO, transfers and write-offs as appropriate per client and agency processes
  • Proactively identifies opportunities to realize incremental income based on scope changes

Team Building/Leadership

  • Works with supervisor on strategic options, copy strategy, and creative innovation
  • Provides clear direction and establishes expectations for subordinates and cross-functional agency team
  • Delegates tasks to subordinates, cross-functional team members and/or superiors, as appropriate, while ensuring quality meets agency standards
  • Evaluates performance of account team members and makes developmental recommendations

Background/experience and skills

  • Bachelor’s degree
  • 4-6 years in account services at a healthcare communications/advertising agency, consulting firm or similar experience
  • Background in communications, managed markets and/or science preferred

Contact Person

Pebbles Obando

Principal Consultant

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