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Our award-winning strategic B2B boutique integrated communications firm is looking for an DIRECTOR OF CLIENT RELATIONS to advise clients on PR strategies, manage a million dollar+ client portfolio, support new business efforts, and assist with project management.
DIRECTOR OF CLIENT RELATIONS Responsibilities:
- Manage high-profile B2B accounts, guiding integrated marketing and communication strategy development.
- Utilize PR agency experience to lead revenue management efforts and nurture client relationships.
- Spearhead new business initiatives, supporting proposal development and securing new client contracts.
- Establish clear account roles and exceed goals to drive client retention, renewals, and referrals.
- Provide consistent counsel to direct marketing contacts and senior teams, ensuring strong partnerships.
- Maintain a strong understanding of the media landscape, what drives news and how to build successful media relations programs.
- Oversee the creation of client company and/or product narratives and messages and give direction, edits, and final approvals on all related collateral drafted by the team (including press releases, pitches, briefings, fact sheets, coverage reports, etc.)
- Collaborate with client services team to align resources with customer goals and budgets.
- Lead brand positioning workshops and oversee development of client company/product narrative and messaging.
DIRECTOR OF CLIENT RELATIONS Experience and Required Skills:
- 8 - 12 years of communications experience in the B2B and technology sector in-house and/or at a communications/PR agency.
- 3+ years of team management experience strongly preferred.
- Experience overseeing and maintaining $1M+ portfolio of business.
- Relationship driven with a strong background of dazzling clients and nurturing relationships.
- Unafraid of having tough conversations with clients and the team alike as it pertains to negative feedback, budgets, deadlines, etc.
- Proven track record of budget and resource management.
- Excellent written and verbal communication skills.
- Ability to remain focused under pressure and manage multiple projects simultaneously.
- Strong commitment to meeting deadlines and staying updated on industry trends.
*This is an Austin, TX-based HYBRID role with a weekly in-office requirement. Relocation will not be provided and travel will not be reimbursed.
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Please note: due to the high volume of applicants, if you have not heard from Capstone Hill Search, you have unfortunately not been selected for this role. We may be in touch in the future with other opportunities more relevant to you.
Contact Person
Shira Underberger
Director, Los Angeles